Skip to main content

Brian Spraetz

Image
Placeholder image

Workflow Automation “Empathy at Scale” Drives Exceptional Experiences

In my two prior posts on an IDC Technology Spotlight paper, I discussed the impact of the 2020 pandemic on IT investment plans and the advantages of using workflow automation in the contact center. In my final post I’m discussing the concept of “empathy at scale” that the paper introduced.
Image
Product announcement

Monitor and Manage the Metrics that Matter to Your Success

Contact centers have a wealth of information on operational execution and customer behaviors. That huge amount of data is both a blessing and a curse. It’s a blessing that powerful insights can be distilled out of the data. It’s a curse that there’s so much data it’s like finding the proverbial needle in the haystack.

Call 1-800-553-8159 to learn more about Five9