At Five9, we view our people as our most valuable asset, and this fundamental belief guides our every action and shapes our approach to cultivating a positive workplace culture.
At the AVANT Special Forces Summit, Five9 took home three awards, including top CCaaS vendor with the highest NPS score. Breakout sessions on CX and AI and notable panel appearances stood out.
The business to consumer (B2C) sales market is highly competitive. Ask anyone who’s worked in B2C sales, and you’ll hear how difficult it is to gain market share. But that doesn’t mean that you can’t put some differentiated sales and marketing strategies to work for you and your business. In this blog, we’re going to cover some key tips and strategies for improving B2C sales outcomes. But first, let’s get clear on a few things.
The CX landscape is evolving faster than ever, customer expectations are soaring, and companies must adapt quickly to avoid falling behind. Based on customer experience research from Five9's survey of over 1,000 global consumers, it's clear that while customer experience (CX) is a critical factor for success, many brands are still struggling to meet these rising demands.
