Welcome to Part 3 in the Five9 UC Integration blog series! In last week’s blog, we discussed 3 Tips to Increase Efficiency with a Unified Communications Integration. This week we’ll look at UC from the customer’s perspective and how you can improve the overall experience.
It has traditionally been difficult integrating real-time applications into the contact center and rightfully so--that's where Five9 VoiceStream comes into play to power such applications.
With the rise of technology companies, the adoption of working from home or remote workers has increased. Employers are offering their employees the option to work from home on a part-time or full-time basis to combat the heavy competition in the job market – especially here in the Bay Area.
Five9 enhances VoiceStream to enable contact centers to use any third-party application to take advantage of real-time audio and data from customer-agent interactions.
Discover how the Five9 and ServiceNow integration empowers organizations to provide more fluid customer experiences and drive growth in today’s competitive landscape.
