Consistency is Key – Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America
October 21, 2019
When contact center executives and IT leaders start vetting cloud contact center solutions, it’s only a matter of minutes before someone asks where we are placed on the Gartner Magic Quadrant. And, that’s no surprise to anyone in the industry.
The recently issued Gartner 2019 Magic Quadrant for Contact Center as a Service (CCaaS) is a well-known and respected industry source. A vendor’s placement on the quadrant often pinpoints the solutions that an organization will assess when looking to improve their customer experience quality.
The Gartner Magic Quadrant report evaluates 9 vendors on two dimensions: completeness of vision and ability to execute. Each vendor, based on the results, is placed within one of the four quadrants that classify vendors as visionaries, niche players, challengers or leaders.
We are proud to share that Five9 is named a Leader in the Garter magic quadrant for the fifth consecutive year.
So, what is the importance of the Gartner Magic Quadrant CCaaS report and why does it matter where a vendor is placed? The Gartner report is a valuable tool in helping contact center and IT decision makers make the right choice by efficiently reporting on vendors’ vision for the market, today’s technology and business needs, market trends and industry direction, and provides an objective view of competing vendors.
For prospective buyers of contact center solutions, you want to invest in intelligent cloud contact center platforms with proven track records that show a commitment to innovating, delivering and exceeding customer expectations.
Why does this deserve a major Five9 high five?
Five9 is delighted to once again be named a Leader in the 2019 Gartner Magic Quadrant for CCaaS, North America. This recognition compliments our other 2019 achievements. Below we are highlighting a few:
- Continuing to strengthen the Five9 leadership team with the addition of Former VP and CTO of Cisco’s Collaboration Technology Group, Jonathan Rosenberg, and Former Facebook Executive and CPO at Snapdeal, Anand Chandrasekaran.
- Five9 continues to demonstrate strong double-digit market growth
- Customers recognize Five9 value add to business success
- Five9 CFO, Barry Zwarenstein, wins 2019 Bay Area CFO of the Year
To learn about the latest and greatest on Gartner 2019 Magic Quadrant CCaaS, North America, we invite you to download a complimentary report here.
Gartner, Magic Quadrant for Contact Center as a Service, North America, 15 October 2019, Drew Kraus, Steve Blood, Simon Harrison
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
