Five9 Named a Leader in the 2018 Gartner Magic Quadrant for the Fourth Year in a Row

For four years Five9 has continued to stay at the forefront of the cloud contact center space. Now four years is quite some time, and often calls for a celebration.

In four years, a high school student will earn their high school diploma. Meanwhile, another student will walk across the commencement stage and receive their college degree. An Olympian will witness the success from the past four years of hard work and training. Finally, someone born on a Leap year gets to celebrate on their actual birthday. And most importantly, Five9 will celebrate its four-year anniversary as a Leader in the Gartner Magic Quadrant! Interestingly, Five9 is the only original Leader to be recognized as a Leader in the 2018 Magic Quadrant.

We’re honored, once again, to be recognized as a Leader in the Magic Quadrant. Our position and growth on the 2018 Magic Quadrant for the Contact Center as a Service, North America, we feel validates the Five9 solution, thought leadership we hold, and innovation we provide.

We believe Five9 was recognized as a Leader by Gartner, one of the world’s most trusted research firms, because of these key strengths:

High-Touch Client Support

Five9 has a proven track record for exceptional customer success management and ongoing support for clients of various sizes, which has resulted in strong positive feedback from reference customers.

Innovative Products

Five9’s analytics reporting delivers real-time insights and context to predict customers’ behavior and recommends next-best actions ­– helping foster a positive customer experience.

Rich Ecosystem

Our breadth and depth of channel and ecosystem partners gives Five9 customers more choices when it comes to capabilities and cost when looking for an all-in-one service.

Click here to learn more about the 2018 Gartner Magic Quadrant for the Contact Center as a Service, North America.

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Source: Gartner, Inc.: Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Daniel O’Connell, Simon Harrison, 17 October 2018