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Five9 Takes Flight on Google Cloud Marketplace

Greg Craven
Greg Craven Five9 Strategic Partner Director

The cloud revolution has transformed numerous industries, and the contact center is no exception. Five9, a leading provider of cloud contact center solutions, has officially landed on Google Cloud Marketplace, bringing its suite of powerful tools to an even wider audience. This strategic move marks a significant expansion for Five9 and opens exciting new possibilities for businesses in Canada and Europe seeking to elevate their customer experience (CX) through the power of the cloud. 

The Power of Google Cloud Marketplace

Google Cloud Marketplace is a one-stop shop for businesses looking to discover and deploy technology solutions on Google Cloud. It streamlines the procurement process, allows companies to leverage their Cloud Computing budget, and allows businesses to get up and running quickly with the tools they need.

For Five9, Google Cloud Marketplace provides a platform to reach a vast new pool of potential customers who are already invested in the Google Cloud ecosystem. This includes businesses of all sizes, from startups to enterprises, that can now easily leverage our best-in-class contact center solution without the need for complex installations or integrations.

“Bringing Five9 to Google Cloud Marketplace will help customers quickly deploy and manage its Intelligent CX Platform on Google Cloud's trusted, global infrastructure," said Dai Vu, Managing Director, Marketplace & ISV GTM Programs at Google Cloud. “Five9 can now more securely scale and support customers on their digital transformation journeys.” 

Make Google Cloud Marketplace Work for Your Business

These are just a few of the advantages of procuring Five9 on Google Cloud Marketplace:

  • Simplified Procurement & Billing: Five9 licenses are incorporated with the Google Cloud invoice, including flexible billing options.

  • Leverage Existing Google Cloud Budget: Utilize existing Cloud budget to procure Five9 CX solutions.

  • Simplified Management: Google Cloud Marketplace provides a central location for managing Five9 deployments, simplifying ongoing maintenance and updates.

  • Retire Cloud-Committed Spend: Allocate Five9 billing to drawdown Google Cloud-Commit.

  • Cost-Effectiveness: Google Cloud Marketplace's flexible pricing models allow businesses to pay only for the resources they use, making Five9 an affordable solution for organizations of all sizes.

A Winning Combination for CX Success

The combination of the Five9 Intelligent CX Platform and the scalability and security of Google Cloud is a recipe for CX success. Businesses can leverage Five9 omnichannel routing, analytics, workforce optimization, and AI-powered capabilities to: 

  • Improve agent productivity and efficiency

  • Reduce customer wait times and resolution times

  • Personalize customer interactions

  • Gain valuable insights into customer behavior

  • Drive business growth and profitability

Beyond the Hype

Five9’s work with Google Cloud goes beyond the listing on Google Cloud Marketplace: Businesses across a variety of industries are already experiencing the benefits. For example, a leading healthcare provider leveraged Five9 omnichannel routing and Google Cloud's advanced AI capabilities to automate appointment scheduling and reduce patient wait times, resulting in a significant improvement in patient satisfaction.

Getting Started with Five9 on Google Cloud Marketplace

With its arrival on Google Cloud Marketplace, Five9 is poised to help even more businesses in Canada and Europe achieve their CX goals. By leveraging the power of the cloud and the innovative Five9 solutions, organizations can create exceptional customer experiences that drive loyalty and business success. 

If you're ready to take your CX to new heights, visit the Five9 listing on Google Cloud Marketplace. 

Greg Craven
Greg Craven Five9 Strategic Partner Director

Call 1-800-553-8159 to learn more about Five9