The following stats are from Five9’s e-book, What Do Financial Service Customers Want from a Contact Center?
Five9 recently conducted a study to reveal what customers want most from their financial institutions. What we uncovered were three major themes that dictate customer satisfaction – Accessibility, Understanding and Security.
Here is a list of our key stats:
Customers expect their financial institutions to be global, low-cost, digital and multichannel. They want their phones programmed as their personal financial fitbit. They want apps to track their assets and help them quickly exchange dollars without physical bills. More and more, customers demand web services to measure finances, credit, insurance, etc., and provide programed alerts. They want all the trappings of the digital world, meshed together with traditional financial services.
Want more insight into what you can do to better serve your financial services customers? Download our e-book for a complete breakdown of our study along with tips and tricks to improve your business!
Call 1-800-553-8159 to learn more about Five9