[Webinar] How Teladoc Overhauled Their Omnichannel Contact Center in 45 Days
Your business has important goals and priorities when selecting and implementing a new technology. The training has to be seamless, the service and support team must have your back, and the results must be worth the time invested. Hearing customer stories are a great way to learn from your peers and understand how others have succeeded. Chances are your business can relate whether it’s similar challenges, same industry or employee size, or in the market for similar solutions.
Our customer, Teladoc, is a 24x7 telehealth operation providing virtual medical services via telephone, web, and mobile app technology to connect members with its national network of physicians for medical phone or video consults. They were faced with a specific challenge: Implement a new contact center solution in only 45 days, while entering the busy season in the healthcare industry.
Gary Britton, VP of Operations at Teladoc, will be sharing his Five9 implementation story during this upcoming webinar on June 7th at 11am PST. He will discuss how his omnichannel contact center managed to increase member satisfaction ratings, gain efficiencies, and reduce staffing needs, all while delivering on SLAs.
Join us for a webinar to take a deep dive with Five9 and Teladoc to learn more about:
● How Teladoc and Five9 completed a 6-month implementation plan in just 45 days
● How Teladoc increased member satisfaction and efficiencies by leveraging omnichannel services and powerful integrations
● Lessons learned, and what to consider when choosing a contact center provider