Last week we launched the latest version of our multichannel cloud contact center software, announcing four new native multichannel applications (email, chat, social, and mobile) as well as an intelligent technology layer called Five9 Connect. Read more about the release and see what else is new. The Five9 Summer Release 2014 received accolades from numerous contact center industry experts, for example:
Keith Dawson, principal analyst, Ovum
"The tendency of customers to gravitate towards complex multichannel interactions makes it more important than ever for service providers like Five9 to provide a clean, simple way for enterprises to manage those interactions. With Five9 Connect and the other enhancements in this release, Five9 is helping produce a seamless, easy customer experience."
Sheila McGee-Smith, president & principal analyst, McGee-Smith Analytics
#Cloud contact center provider @Five9 takes the buzzword "context" to the next level with new release http://t.co/sN2oOeWMra #cctr — Sheila McGee-Smith (@McGeeSmith) June 11, 2014
.@Five9 over-delivers on @SoCoCare integration promises. More soon on @NoJitter http://t.co/72buVJK5Ln #cloud #contactcenter — Sheila McGee-Smith (@McGeeSmith) June 11, 2014
Read Sheila's Blog on the Five9 Summer Release: Five9 Over-Delivers on SoCoCare Integration Promises "The cloud contact center provider takes the buzzword "context" to the next level." Why Sheila says Five9 "Over-delivered:" "The 'over-deliver' element of the new release is outlined in the graphic here. The 'Understand, Resolve, Decide' steps take the buzzword 'context' to the next level."
Dan Miller, senior analyst & founder, Opus Research
Five9's "Summer Release" highlights accelerated integration of SoCoCare's #NLP #social #MobileCX #CCTR http://t.co/SmqeKAs9Pl — Dan Miller (@dnm54) June 12, 2014
Read Dan's Blog on the Five9 Summer Release: Five9's Summer Release Accelerates Integration of SoCoCare "In the very competitive market for multi-channel and omnichannel contact center resources, Five9 has done an admirable job of accomplishing its goal of "smart simplicity." Register for the Summer Release Webinar Watch the Summer Release Overview Video Follow Five9 on Twitter, Facebook, and LinkedIn