Five9 Blogs

Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.

GenAI

Contextual Data: The New Gold in the Era of Generative AI

AI and Automation

Generative AI requires contextual data to perform its tasks effectively. Five9 has introduced GenAI Studio, a platform designed for building generative AI-powered contact centers, reflecting the evolving nature of data needs in AI applications.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Healthcare Contact Center

Four Healthcare Contact Center Trends in 2024

Explore the future of healthcare contact centers, uncovering trends crucial for enhanced patient care and satisfaction. Adapt seamlessly with Five9.

Ruthie Carey Content Strategist

Aceyus VUE

Five9 Aceyus VUE: The Cloud-Based Solution for Contact Center Data Integration 

Data integration promotes efficiency through visibility. Our exclusive data-management SaaS integrates data into a single source of trusted information.

Byron Copley Associate Content Strategist

Customer Journey

Step-by-step Guide to Creating the Perfect Customer Journey Map

Craft a flawless customer journey map with our step-by-step guide. Explore key insights, benefits, tools, and practical examples.

Ruthie Carey Content Strategist

Healthcare Contact Center

Five Best Practices for Healthcare Contact Centers

Explore best practices for efficient healthcare contact centers. Prioritize patient experience, adopt advanced systems, and leverage Five9 for excellence.

Ruthie Carey Content Strategist

IWD

Five9 Empowers Women with the Alliance of Channel Women

Five9 empowers women in the channel with the Alliance of Channel Women.

Stacey Cole Sr. Director, Global Partner Marketing

Remote Work

How Did Remote Work Revitalize Collaborative CX?

During the pandemic, organizations integrated their contact centers with UC solutions out of necessity. Now, it’s resurged as a competitive differentiator.

Josh Pikal Product Marketing Specialist

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