Call Center Awards for Innovative Software
Two Decades of Accolades
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Our Recognition:
Consistency Never Stops
Five9 has been recognized by leading industry analysts and organizations for its innovative
solutions for the contact center and for its success as a cloud technology solution provider.
Five9 named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service
Five9 has been recognized by Gartner as a Leader in the Magic Quadrant for Contact Center as a Service for its offering, the Five9 Intelligent CX Platform. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.
Metrigy Contact Center as a Service MetriRank 2023
The purpose of this MetriRank study is to evaluate the leading CCaaS providers in the market today that are best positioned to succeed in the long term based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success.
As a pure-play CCaaS provider, Five9 is highly focused on delivering the right mix of capabilities. The company has stayed true to its roots, focusing exclusively on its CCaaS offering, the Five9 Intelligent CX Platform. Five9 is a leading provider based on strong market share, product mix, and customer sentiment scores.
Frost Radar™: European Contact Centre as a Service Market, 2023, Names Five9 a Leader
Five9 has been named a leader in growth and innovation for the CCaas market in EMEA in the Frost Radar Report for 2023. The report notes that Five9 leads in the application of AI and automation in the contact center with an innovative omnichannel experience and new AI modules that dramatically improve contact center analytics for deeper insight. Five9 is also recognized for uptime capabilities that are among the highest in the market, its focus on innovation, and for providing easy and fast deployment.
Frost & Sullivan Names Five9 a Growth and Innovation Leader in Latin America, 2023
Five9 has earned a position as a top performer in the Latin American CCaaS market in a benchmarking report from Frost & Sullivan. The Frost Radar™: Latin American Cloud Contact Center Market, 2023 identifies Five9 as one of the top three participants in their Frost Radar report due to bright future growth potential, an expanding partner ecosystem, high adoption rates among AI-based products, and constant innovations to enhance the overall CX.
Five9 Earns Frost & Sullivan’s 2023 Latin American Competitive Strategy Leadership Award
Frost & Sullivan recently researched the contact center-as-a-service (CCaaS) industry and, based on its findings, recognizes Five9 with the 2023 LATAM Competitive Strategy Leadership Award. Five9 is a well-positioned CCaaS platform provider that excels in the LATAM cloud contact center arena as a market-leading software company with over 21 years of CCaaS experience.
Five9 Earns Frost & Sullivan’s 2023 North American Enabling Technology Award
Frost & Sullivan continuously researches the cloud contact center industry and, based on its most recent findings, recognizes Five9 with the 2023 North American Enabling Technology Leadership Award. Each year, Frost & Sullivan presents this award to a company that develops a pioneering technology that enhances current products and enables new product and application development. The award recognizes the high market acceptance potential of the recipient’s technology.
Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service
The Top Provider award recognizes vendors that have achieved above-average customer sentiment ratings and high business success for their customers. Five9 received above average ratings in key areas of CCaaS including rich feature sets and received the highest analytics rating due to the focus on making data useful for customers. Five9 continues to expand its feature set with a focus on providing the tools and data agents need to deliver personalized and fluid customer experiences.
Aragon Research Names Five9 a 2023 Conversational AI Leader
Aragon Research ranked Five9 highest for conversational AI strategy among 14 providers in the The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center, 2023. Aragon recognized Five9 strengths including Omnichannel, Voice and digital IVA, Seamless handoff between bots and live agents, and No-code IVA builder.
Aragon Research Names Five9 a Leader in Intelligent Contact Center
The Aragon Research Globe™ for the Intelligent Contact Center, 2022, highlights Five9's leadership in areas including: Continued focus on AI, UC and CRM integrations, Omnichannel features, and White glove implementation service.
ISG Provider Lens has named Five9 a Leader in its 2022 Provider Lens for Europe and the UK
The ISG Provider Lens for Europe and the UK assessed 21 CCaaS providers to score their strengths, challenges, and competitive differentiators. Identified as a leader with extensive technology expertise and a strong portfolio of offerings powered by AI, Five9 received high strength ratings for its extensive feature-rich platform, intelligent virtual agent technology, powerful workforce optimization offerings, and effective WFM solutions.
2022 Opus Research Decision Makers' Guide to Enterprise Intelligent Assistants Names Five9 a Leader
Five9 Intelligent Virtual Agent has been named a leader in the 2022 Opus Research “Decision Makers' Guide to Enterprise Intelligent Assistants.” Five9 is the only contact center provider featured in the report and received top recognition among Voice-First Assistance providers for its market presence, product flexibility, and company vision.
2021 Aragon Research Innovation Award for Intelligent Contact Centers
Five9 has been named a winner of the 2021 Aragon Research Innovation Award for Intelligent Contact Centers. This is the fourth consecutive year Five9 has received an Aragon Innovation Award, which recognizes providers leveraging technology to adapt as markets change and actively inform how their markets will evolve.
Five9 Named a Leader in Aragon Research Globe™ for Conversational AI
Aragon Research analyzed 22 conversational AI vendors and evaluated their strategy, performance, and reach. Five9 emerged as a leader, noted for its strength in omnichannel, seamless handoff between bots and live agents, and App Marketplace.
2021 Frost Radar™ Report Rates Five9 a Leader in North American Enterprise CCaaS (ECCC)
The 2021 Frost Radar™ benchmarking report evaluates the North American CCaaS market for the enterprise, and Five9 rates among the top performers.
2021 Frost Radar™ Recognizes Five9 as an Innovation and Growth Leader in the Latin American Cloud Contact Center Market
The benchmarking report identified Five9 as a top performer in the region, noting its people, platform, delivery, and flexibility as key drivers of success.
DMG Consulting Rates Five9 Highest in Overall Vendor Satisfaction
Garnering the highest ratings in vendor satisfaction, product features, platform features, and workforce optimization (WFO), Five9 received the highest overall vendor satisfaction score in the DMG Consulting 2021/2022 Cloud-Based Contact Center Infrastructure Product and Market Report. Five9 earned 33 perfect scores out of a possible 34, demonstrating high achievement based on satisfaction ratings from customers in various categories.
Metrigy's MetriStar Award for Workforce Optimization Platforms
Out of 19 WFO providers evaluated as part of Metrigy's global 2021-22 Workforce Optimization and Engagement research study, Five9 was one of only three providers to earn the MetriStar Top Provider award.
Five9 Wins Best of Enterprise Connect Award for Best Application of AIFive9 Named a Certified Transparent Company by Transparency Global
Five9 was recognized for Five9 Inference Studio 7, the low code/no code development platform that makes it easier to build and manage intelligent virtual agents (IVAs) for the contact center and beyond. The Best of Enterprise Connect Awards Program recognizes excellence and innovation in the enterprise communications and collaboration industry. Judges vetted more than 30 entries with a focus on factors including technology advancement, innovation, and business impact.
Brandon Hall Group Excellence in Technology Award for Best Advance in AI for Business Impact
Brandon Hall Group operates the longest running awards program in Human Capital Management and identified Five9 Agent Assist as a top performer. The awards were judged by a panel of veteran, independent senior industry experts and Brandon Hall Group senior analysts and executives, who evaluated entries based upon unique differentiators, value proposition and measurable results.
Glassdoor Best Places to Work 2022
Five9 has been awarded a Glassdoor Employees' Choice Award, recognizing the Best Places to Work in 2022. This award reflects Five9's high employee satisfaction regarding key aspects like culture, opportunities, values, and diversity.
2022 Golden Bridge Business and Innovation Award
The Globee Golden Bridge Awards program honors the world's best in organizational performance, based on an evaluation of characteristics like services, innovation, and customer satisfaction. Over 100 expert judges from across the world participated in the awards, recognizing Five9 for strong performance in Cloud Computing/SaaS Innovation.
2022 Globee Disruptor Award
Five9 was recognized with a Gold Globee in the second annual Disruptor Awards, which highlight the success of technologies and solutions that supplement consumer experience. Disruptor companies like Five9 are selected for their ability to innovate the industry with unique solutions and modern tools that enhance the customer experience.
2022 Globee Information Technology World Award for Hot Company of the Year
The Globee Information Technology World Awards® recognize IT and cyber security vendors that lead in innovation with their products, services, and solutions. Over 170 expert judges evaluated the award entries, and Five9 received a Silver Globee for Hot Company of the Year, based on the success of its AI solutions in customer engagement.
Best Workplaces in the Bay Area 2022
Great Place to Work and Fortune Magazine have recognized Five9 among the 2022 Best Workplaces in the Bay Area, ranking Five9 at 19th place on the annual list. Great Place to Work holds America's largest ongoing annual workforce study of over 1 million employee survey responses and data from companies representing more than 6.1 million U.S. employees. This award was based on the survey results which indicated 95% of employees said Five9 is a great place to work.
2021 Best in Biz Award Enterprise Product of the Year
Best in Biz Awards is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. The Five9 Intelligent Cloud Contact Center addresses the needs of large enterprises, providing digital engagement, analytics, workflow automation, workforce optimization, and practical AI to reimagine their customer experiences.
2021 Best in Biz Award Executive of the Year, CEO Rowan Trollope
Best in Biz Awards is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. Under Trollope's leadership, Five9 overcame challenges to gain recognition as both a preeminent cloud contact center and enterprise solution, achieving a series of record-breaking earnings reports.
2021 BIG Innovation Awards
2021 BIG Innovation Awards 2021 - Five9 Agent Assist and Inference Studio Platform Win 2021 Big Innovation Awards
Top Executive for Cloud Computing in 2020 by Stratus Awards
2020 - Rowan Trollope Named Top Executive for Cloud Computing in 202 by Stratus Awards.
Innovation Award for Intelligent Contact Center
Five9 Wins 2020 Aragon Research Innovation Award for Intelligent Contact Centers for the Third Year in a Row
Aragon Research Women in Technology Award for Legal
Kimberly Lytikainen of Five9 Wins 2020 Aragon Research Women in Technology Award for Legal
#1 in All—America Executive Team 2021 Midcap
Institutional Investor Ranks Five9 CEO, CFO and Investor Relations #1 in All-American Executive Team 2021 Midcap in 6 of the 8 Ranked Categories
2020 Customer Experience Innovation Award from CUSTOMER Magazine
Five9 Workflow Automation: 2020 Customer Experience Innovation Award from CUSTOMER Magazine
Omdia Multichannel Cloud Contact Center Solution Decision Matrix
Five9 Ranked a Leader in the Omdia Multichannel Cloud Contact Center Solution Decision Matrix
Entrepreneur Of The Year® 2020 Northern California Award Finalist
EY Announces Rowan Trollope of Five9 as an Entrepreneur Of The Year 2020 Northern California Award Finalist
2019 Bay Area CFO of the Year
Five9 CFO Barry Zwarenstein, Wins 2019 Bay Area CFO of the Year
Innovation Award for Intelligent Contact Center
Five9 Wins 2018 Aragon Research Innovation Award for Intelligent Contact
Hot Vendor for Digital Communications
Five9 Named Hot Vendor for Digital Communications by Aragon Research
Stevie Award Winner
Five9 Earns Stevie American Business Award for Enterprise-Grade Customer Service Technology
Stevie Award Winner
Five9 Summer Release Wins Sales and Customer Service Award in the Contact Center Category
Mike Burkland, President & CEO Wins EY Entrepreneur Of The Year
EY Announces Mike Burkland of Five9 Named Entrepreneur Of The Year 2017 Award Winner in Northern California
TMC Labs Innovation Award
Five9 Summer Release Wins 2016 CUSTOMER Magazine TMC Labs Innovation Award
Customer Experience Innovation Award
Five9 Summer Release Receives 2016 Customer Experience Innovation Award
Most Innovative Product of the Year - Enterprise
Five9 honored with the Best in Biz Award for most innovative product of the year
Frost & Sullivan Best Practices Award
Recognized for improving customer experience in the global cloud contact center market
Company of the Year - Computer Software
Five9 Honored as Stevie Award Winner in 2016 International Business Awards
Best Product or Service of the Year
Five9 Honored as Stevie Award Winner in 2016 International Business Awards
Software as a Service (SaaS) Award
Recognized for Positively Impacting the Customer Journey and Customer Experience
Frost & Sullivan Best Practices Award
Recognized for Expansion into the Latin America Market Delivering Cloud Contact Center Software
Cloud Computing Excellence Award
Five9 Freedom Release Wins 2015 Cloud Computing Excellence Award
Customer Experience Innovation Award
Five9 Receives 2015 Customer Experience Innovation Award
TMC Labs Innovation Award
Five9 Freedom Release Wins 2015 CUSTOMER Magazine TMC Labs Innovation Award
Corporate Awards
Mike Burkland, President & CEO Wins EY Entrepreneur Of The Year
EY Announces Mike Burkland of Five9 Named Entrepreneur Of The Year 2017 Award Winner in Northern California
Read MoreDeloitte's Technology Fast 500
Five9 Named One of the Fastest-Growing Technology Companies in North America on Deloitte's 2012 Technology Fast 500™
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Inc. 500 America's Fastest-Growing Private Companies
Five9 Named to Inc. Magazine's List of America's Fastest Growing Private Companies (2013)
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