Selling With Partners to Deliver Exceptional CX

Five9

Andy Dignan Chief Operating Officer

Andy Dignan has spent the majority of his career in the contact center and collaboration space. From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations. Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes. He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

June 23, 2021

The first six months of 2021 have flown by, and I could not be more excited about all the positive momentum of our partners to grow and expand their business. Having been in the contact center space for a long time, I know that delivering the best-in-class CX must be at the heart of everything we do. To accomplish this, we continue to invest in our partners.We recently introduced new advanced certification options and partner onboarding resources to help our partners grow their business. A key indicator of success in the market is a growing number of partners and customers earning certifications to implement your product, and we are making progress! I can’t wait to see our partners and our customers post jobs looking for people with a Five9 certification.

I believe that Five9 is uniquely positioned to help our partner ecosystem shine. Five9’s mission is to enable customers to reimagine CX by delivering practical AI and automation, enabling persistence and personalization, and empowering the multi-modal workforce of the future. We know that we cannot deliver a complete solution independently.

Together with our partners, we have built the awareness and interest for businesses to move to the cloud. Now, it is about helping our clients successfully migrate to the cloud to support their digital and CX transformation.

The Five9 product portfolio has expanded to include native Workforce Optimization (WFO), Workflow Automation (WFA), Intelligent Virtual Agents (IVAs), Agent Assist, and enhanced digital engagement. Partners help us provide integrated solutions and professional services that ensure the successful implementation of those solutions for our customers. We will continue to work closely with our partners to deliver the contact center market's best PS experience (Net Promoter Scores 90).

We are proud to provide the solutions, enablement, and collaboration that allow partners to shine with Five9, as we help mutual customers address their biggest CX challenges and opportunities.

To learn more about our new certification options and how to become part of the Five9 Global Partner Program, visit us at https://www.five9.com/partners.