Two of our Five9 channel champions were recognized for their leadership, influence, and contributions to the partner community and their ability to lead and influence the partner channel community to elevated heights in 2022.
Dan Burkland is responsible global sales, including all direct, channels and business development across all markets, as well as all implementation, professional services, and customer support organizations.
Since joining Five9 in 2009, he has grown annual revenues from under $20M to over $1200M. Dan is also responsible for all implementation, professional services, and customer support organizations.
We are thrilled to share that one of Five9’s most strategic partners, AT&T, took home the title of Five9 Global Partner of the Year! Not only is this award a reflection of the amazing year that Five9 and AT&T had together, but it’s also a signal of what’s to come.
Five9 Vice President Partner Sales - International, Thomas John takes a ‘quick’ look at what unites the CX Top Guns in Europe and a new study from Five9 Partners Connect. Contact Center Software speeds into the Cloud.
Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.
Nicole Friedrich is a Marketing Specialist on the Demand Generation & Campaigns team at Five9. Prior to joining Five9, Nicole worked for various private companies and government agencies. Nicole graduated from Chapman University with a Master's in International Business Administration in 2017.
In our lives, it is impossible to ‘be’ only one thing; I am a devoted mother and wife, a loving daughter and sister, an Asian immigrant, a woman of color, a woman with a tech education in Electrical Engineering – a woman who started with little money and plenty of dreams when I moved to the US 23 years ago. The satisfying part about all of the many identities I carry is that I am unique: I am ‘Me’.
According to the Five9 Customer Service Index 2021, “regardless of age, just over half (51%) of respondents prefer to interact with a company over the phone when contacting a business for general customer service issues.”