call center news

5 Articles That Topped The Charts For 2017

July marks the halfway point of 2017. I can’t believe how quickly the time flies. There have been a number of significant milestones, announcements, and major strides that happened in the past six months alone. As someone who pays close attention to what’s happening in the industry, I’m looking forward to experiencing what’s in store for the rest of the year.

If you are getting up to speed in the software and call center industry, or want to take a moment to reflect on how far we’ve come, here are five articles that you should keep top of mind:

1. How Are Some of the Promising Tech IPO Companies of 2014 Doing Today?

Chris Preimesberger from eWEEK takes a look back on the astounding 273 companies that became public in the “Class of 2014” and how those 55 technology companies are preforming today. Read more.

2. Q & A with Contact Center Industry Expert Sheila McGee-Smith

Sheila McGee-Smith, contact center industry analyst, sat down with us in January to chat about her predictions for 2017. See what she had to say in Part 1 and Part 2.

3. Debunking Amazon Connect’s Competitive Threat

Zeus Kerravala, principal analyst with ZK Research, shares a No Jitter article after Amazon Connect was announced a new player in the game. Get the details on what this means for the contact center industry.

4. How AI Could Get It Wrong for CX

Colin Shaw, CEO of Beyond Philosophy, discusses the importance of artificial intelligence and the future of customer experience. Read more.

5. The Big Question on Avaya’s Chapter 11 Filing: Is Their Future Bright or Will They Be Dimming the Lights?

CRMXchange shares the position of Avaya’s filing for Chapter 11 news, from many different perspectives. Get the details from this announcement back in January.


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