Quality customer service plays a major part in keeping your audience satisfied and loyal to your brand, but phone support alone doesn't cut it anymore. According to a recent study by ICMI, 74% of consumers use three or more channels while resolving their issues. When you implement a new service channel, there are six critical mistakes you need to avoid to ensure a high-quality customer experience.
Multichannel customer service is a necessary part of today's customer experience, but failing to correctly implement a new service channel reflects poorly on your company. If you need help expanding your service channels or optimizing your existing multichannel strategy, contact Five9 to talk about our multichannel contact center software.
Call 1-800-553-8159 to learn more about Five9