5 Levels of Agent Augmentation [Infographic]

Employee Engagement
AI and Automation

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

November 2, 2018

In Five9 CEO Rowan Trollope’s last blog, he shared his vision of how Agent Augmentation will transform the contact center. Agent Augmentation encapsulates two trends in AI development: Virtual Agents and Agent Assistance. See below for an insightful infographic that explains the evolution of the contact center through the 5 levels of Agent Augmentation: