agent augmentation

5 Levels of Agent Augmentation [Infographic]

In Five9 CEO Rowan Trollope’s last blog, he shared his vision of how Agent Augmentation will transform the contact center. Agent Augmentation encapsulates two trends in AI development: Virtual Agents and Agent Assistance. See below for an insightful infographic that explains the evolution of the contact center through the 5 levels of Agent Augmentation:

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