It’s no surprise here at Five9 that 2018 has been a year of celebratory milestones. From appointing industry veteran Rowan Trollope as our new CEO, being named a Leader in the Gartner MQ and Forrester Wave, the introduction of Five9 Genius, and the partnership and integration with Google’s Cloud Contact Center AI, 2018 has been packed with reasons to celebrate. And it’s not over as we’re also adding some more award wins to our portfolio.
I’m proud to announce that Five9 has been named the winner of the 2018 Aragon Research “Innovation Award” for the Intelligent Contact Center category. The Aragon Awards recognize providers leveraging visionary use of technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve.
Aragon Research, a leading analyst firm, provides thought leading research and trusted advisory services to help enterprises make better technology and strategy decisions. As businesses look to digitally transform their technology, they are increasingly on the hunt for sophisticated and integrated communications to serve their customers in the way that the modern consumer demands.
Five9 is honored to receive the Innovation Award because of the validation we receive from a trusted source such as Aragon.
Learn more about Aragon Research Awards, here.
Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications. Scott if a frequent speaker at industry conferences and events as well as a prolific blogger.
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