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Mark Plant

A blog of (Amazon) Fire and I-Phones

Gamification is an increasingly critical play for today’s call centre Managers. Get it right and agent loyalty, retention and call centre profitability soar. Mark Plant from Five9 Reimagines CX with gamification and more than a little help from Five9 Partner friends at Telefónica Tech UK&I.

How a Beloved ‘80s Song Evokes a ‘New CX Wave’

New kid on the blog Mark Plant from the EMEA Five9 Partner Marketing team talks about the inaugural Five9 EMEA summit alongside an old favorite song:

School's Out for Summer!

Five9’s 1st UK Work Experience student, Jack Plant, looks back on the memories he made during his time with us and shares his top 5 tips for anyone about to start their placement.

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