Thomas John from Five9 looks at how the Government and Public Sector in the United Kingdom have increased their usage of Cloud Technology brought about by the COVID-19 pandemic.
Thomas John from the Five9 Partner team investigates the potential of Workforce Optimization (WFO) in turning CX Numbers into CX Insight for vastly improved CSAT performance.
Five9 Vice President Partner Sales - International, Thomas John takes a ‘quick’ look at what unites the CX Top Guns in Europe and a new study from Five9 Partners Connect. Contact Center Software speeds into the Cloud.
It's critical for your business to understand the latest trends in the current customer experience landscape to kickstart the new year and exceed your contact center goals in 2022.
As businesses face increasing product commoditization, the only way for them to generate customer loyalty and differentiate in a crowded market is through customer service.
Thomas John, leader of the International Partner Team for Five9, looks at how IVA technology can transform Healthcare Providers #CX by embracing AI technology.
