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Will Walsh

REAL Tip – Seamlessly Integrate your CC to Multiple CRMs (Customer Relationship Management) Simultaneously

Empower your agents by integrating your CRM with the contact center to improve CX and employee experience.

REAL Tip – Using Bulk Updates to Overcome Onboarding Challenges

Find out more about how Five9s APIs, or processes like bulk uploads can help your business overcome onboarding challenges.

Real Tip – Measuring the True Cost of a Technical Account Manager

Why don’t more companies use technical account management services? With many companies charging anywhere from $300-$500/HR, for TAM services, who can blame a business for having the same knee jerk reaction I did? Spoiler alert: TAMs are worth it.

Understanding Private and Public Cloud

Plan your migration to a best in class, trusted hybrid CCaaS (cloud Contact Center as a Service) provider like Five9.

Phone Number Management

Protect your reputation by letting someone else manage and update the flagging or blocking of your business’s critical lines, so you can “get in the gate” and win your customers.

Call 1-800-553-8159 to learn more about Five9