AI and Automation

Improving Local Government Contact Center Experiences

AI and Automation

The Five9 IVA provides a personalized experience for all citizens throughout different channels, simplifying municipal services.

Erin Wilson Dir., Technical Marketing

What’s Bugging Retailers in our Post-Pandemic World?

AI and Automation

There are new obstacles that every retailer must confront as the industry evolves.

Jeff Woodland Director of Vertical Marketing

 ServiceNow and Five9: Starting with the End in Mind

Ray Kenny, Director Technology Alliances EMEA, discusses departmental workflows and how to automate them.

Ray Kenny Five9 Director Technology Alliances, EMEA

4 Post-pandemic Changes in Healthcare Communications

The pandemic forced a lot of change, including accelerating key changes in healthcare. Read on for four examples.

Jeff Woodland Director of Vertical Marketing

Five9 Further Enhances AI Platform to Improve Customer and Agent Engagement

The latest enhancements to Agent Assist and Five9 VoiceStream will help businesses unlock the next wave of business transformation through collaborative intelligence.

Srinivasan Raghavan Senior Vice President of Product Management (AI, Automation & Digital Products)

Build AI platform and products leveraging AI & Automation that includes Agent Assist, Intelligent Virtual Agents, Work Flow Automation, Digital Engagement(Chat & Chatbots, Email, SMS, Video)

Why Collaborative Intelligence is the Future of Work

AI and Automation

Five9 believes that through collaborative intelligence, humans and AI will actively enhance each other’s complementary strengths. Read on to learn more.

Callan Schebella CEO, Inference Solutions

Callan is the CEO at Inference Solutions and is based in the Austin office. He has worked his entire career in Voice Automation, Machine Learning and related technologies.

Secular tailwind of the pandemic: Picking up the pieces for our Healthcare providers

AI and Automation

Thomas John, leader of the International Partner Team for Five9, looks at how IVA technology can transform Healthcare Providers #CX by embracing AI technology.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

How Financial Organizations Can Improve the Lending Journey with AI

Friction in complicated buyers' journeys, like home loans, might feel inevitable. But with the right technology, it doesn’t have to be.

Erin Wilson Dir., Technical Marketing

How SLED Agencies Can Improve Public Interaction

For the public, contacting state, local, or education (SLED) agencies has usually been a matter of finding the right number in a directory or navigating a lengthy list of IVR menu options only to reach a voice mailbox. As these agencies face the labor shortages and impacts of the Great Resignation, reaching a live person and getting answers can be even more frustrating.

Patrice DeLorey Director, Global Channel Development – SLED Vertical

Patrice manages partner relations within the State and Local Government and Education vertical for Five9 Sales and Marketing.

How AI will Shape the Future of Voice in CX

Whether it’s Siri, Alexa, or Cortana at home, or AI-powered virtual agents in the contact center, the way we interact and connect with each other and with companies now goes hand in hand with voice-based artificial intelligence.

Jess Shea ISV Partner Manager

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