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Five9 Knows Business Process Outsourcers

As a BPO, you must remain flexible enough to satisfy every client’s whim, while keeping costs in check and service levels satisfactory. Your success comes from managing to consistency in the business, all while providing a brand-match for your clients.
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A blog of (Amazon) Fire and I-Phones

Gamification is an increasingly critical play for today’s call centre Managers. Get it right and agent loyalty, retention and call centre profitability soar. Mark Plant from Five9 Reimagines CX with gamification and more than a little help from Five9 Partner friends at Telefónica Tech UK&I.
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How a Beloved ‘80s Song Evokes a ‘New CX Wave’

New kid on the blog Mark Plant from the EMEA Five9 Partner Marketing team talks about the inaugural Five9 EMEA summit alongside an old favorite song:
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Doubling Down on Humanity in Times of Uncertainty

The global COVID-19 pandemic has resulted in social and economic turbulence that have come to define 2020. The effects of these events have fractured an essential bond between humans resulting in lack of trust. This gap is even larger between humans and organizations.
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The Transformation of the Next Generation Business Process Outsourcer

Recently, I was presenting to a large business process outsourcer (BPO) and during the conversations we were talking about a few items to help grow their business and improve customer experience while making their agents more intelligent to drive better agent and customer behavior.
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Red Nose Day Campaign – Five9 Customer NexRep Supporting Team Red

Ladies and gentlemen, boys and girls, gather round and whatever you do, do not forget those red noses you’ve picked up at your local Walgreens. This Thursday May 24th the Red Nose Day campaign returns to NBC this week for a primetime special!
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How Do You Know If a Channel Partner Program is Right For You?

Strategic partnerships with master agents, system integrators and resellers will help drive expansion for our company’s channel partner program.
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The Rise of Outcome-Based Pricing for Contact Center Outsourcers (BPOs)

Contact center outsourcers are striving to differentiate themselves based on their ability to hire and retain the most highly skilled workforce in the customer care field. Managing this workforce has traditionally been a challenge, but outcome-based reporting has shown a great deal of promise in removing much of the uncertainty. Defining Outcome-Based Pricing:
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5 Reasons Why Contact Center Outsourcers (BPOs) + Cloud Contact Center Solutions Are Better Together

Contact center outsourcers greatly benefit from leveraging modern technology solutions that help them provide and manage turnkey customer engagement programs. More and more outsourcers are discovering the advantages and flexibility that CLOUD contact center software can provide. Here are just a few examples of what the CLOUD enables contact center outsourcers to do:
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