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Five9 Knows Business Process Outsourcers

As a BPO, you must remain flexible enough to satisfy every client’s whim, while keeping costs in check and service levels satisfactory. Your success comes from managing to consistency in the business, all while providing a brand-match for your clients.

A blog of (Amazon) Fire and I-Phones

Gamification is an increasingly critical play for today’s call centre Managers. Get it right and agent loyalty, retention and call centre profitability soar. Mark Plant from Five9 Reimagines CX with gamification and more than a little help from Five9 Partner friends at Telefónica Tech UK&I.

How a Beloved ‘80s Song Evokes a ‘New CX Wave’

New kid on the blog Mark Plant from the EMEA Five9 Partner Marketing team talks about the inaugural Five9 EMEA summit alongside an old favorite song:

Doubling Down on Humanity in Times of Uncertainty

The global COVID-19 pandemic has resulted in social and economic turbulence that have come to define 2020. The effects of these events have fractured an essential bond between humans resulting in lack of trust. This gap is even larger between humans and organizations.

The Transformation of the Next Generation Business Process Outsourcer

Recently, I was presenting to a large business process outsourcer (BPO) and during the conversations we were talking about a few items to help grow their business and improve customer experience while making their agents more intelligent to drive better agent and customer behavior.

Red Nose Day Campaign – Five9 Customer NexRep Supporting Team Red

Ladies and gentlemen, boys and girls, gather round and whatever you do, do not forget those red noses you’ve picked up at your local Walgreens. This Thursday May 24th the Red Nose Day campaign returns to NBC this week for a primetime special!

How Do You Know If a Channel Partner Program is Right For You?

Strategic partnerships with master agents, system integrators and resellers will help drive expansion for our company’s channel partner program.

Call 1-800-553-8159 to learn more about Five9