That’s a wrap! Last week, CX Summit West came to an end. It’s a fantastic feeling as I’m extremely proud of the entire Five9 team for all the hard work they put in to plan and execute this annual customer event. We had a pheonominal turn out at the CX Summit East in February which I thought it was going to be hard to top. With the feedback we’ve received internally and externally, we pulled off an event just as solid if not better.
On top of a jam-packed agenda which included keynotes from Five9’s President, EVP Products and Technology, EVP Cloud Operations, SVP Global Sales, and Oakland A’s Billy Beane, we added our Spring Release 2018 product launch to the general session. We had exciting breakout sessions from the Five9 Product team with hands-on, deep dives into the platform, and heard from our partners Authority Software, CallMiner, Zendesk, and Fuze, just to name a few.
Here’s some early feedback from the attendees:
We ended the full day conference with a San Diego harbor boat ride! The boat included a tasty dinner, tequila tasting, cigar rolling, music and dancing, and Las Vegas style gambling tables. It was a bit chilly but luckily we had warm, branded Five9 blankets. As the boat ride came to an end we saw fireworks nearby, what a way to cap the night.
Not only was the experience great for those who attended, we saw excitement about the event on social media. We used the hashtag #CXSummit18 where our customers, partners, and employees were tweeting about the event. Visit the hashtag to see it all.
I wanted to send a huge thank you to all our partners at the show! Without you this event wouldn’t be possible. Thank you to all our customers who attended, thank you to employees. And again a massive thank you to our customers, we truly appreciate your business and partnership!
Niki joined Five9 in February 2017 as Vice President Corporate Marketing. Before Five9, she spent 5 years at Polycom as Vice President of Corporate Marketing. During that time, she created an industry award-winning function, focusing on innovative programs of reciprocal education and influence, which resulted in key insight and strategies that shaped company strategy, impacted revenue and shaped market perception. Prior to Polycom, Niki spent over a decade at Cisco Systems in numerous marketing leadership functions across services marketing, corporate marketing and corporate communications. Before making a move to tech, Niki worked in B2C marketing, representing global brands Porsche and BMW. She also serves as an advisor to Radius Intelligence and sits on the marketing advisory board for the CMO Council. She holds a bachelor's degree in communications from the California State University East Bay. She is married with 2 children and based in the bay area at Five9’s headquarters.
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