Consumer preferences for customer service have quickly evolved over the past few years, and in order to effectively compete, businesses need to identify and recognize these preferences. To help organizations better understand the current state of customer service, Five9 partnered with Zogby Analytics to survey Business Decision Makers (BDMs) with 100 or more employees about the state of customer service and support and the role that customer service plays in various business considerations. The survey focused on three key areas:
Here’s a quick overview of some of the key findings:
To discuss the key survey findings and the implications for businesses, I’ll be joining Michael Rose, Five9’s Director, Brand & Corporate Communications, in a webinar on Tuesday, March 26 at 11:00 am PT (2:00 ET). We’ll be discussing Five Ways Executives Are Increasing Customer Satisfaction, including:
We’ll present the key survey results and what the experts are doing now and why there’s a disconnect between what businesses are providing and what consumers expect. You’ll learn several key steps to take to help retain customers and increase revenue growth for your organization.
I hope you’ll join us on March 26 to learn more about how your organization can best succeed and increase customer satisfaction.
Please register for the webinar here.
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