In the wake of the pandemic, companies are realizing that customers are mostly interacting with a company through their website – which has quickly become the main front door to businesses. Since the timing of returning to our old “normal” is uncertain, customers are looking for their brand favorites to provide empathy during these challenging times. Five9 is proud to announce that CX Summit is going virtual on September 16th! Join us to learn how to bring empathy and a more human experience to your contact center. Five9 CX Summit ‘20 will include insights from industry leaders about the power of cloud in the context of the latest trends stemming from working from home and beyond. Here’s a sneak peak of what will be discussed: Improve your business by delivering an exceptional CX experience SPEAKER: Robin Gareiss, President & Founder, Nemertes Research Explore new ideas and approaches that will transform your cloud contact center into a strategic asset and source of competitive advantage. The brands that have distinguished themselves by delivering top-notch customer experience understand that delivering a coveted CX requires a companywide focus on employees, technology, and leadership — to effectively execute a well-thought-out strategy. Nemertes Research will share insights from a study of 517 companies to better understand what successful businesses do differently than those that aren’t yet delivering solid CX. True Stories: How two contact center managers exceeded customer expectations SPEAKER: Sheila McGee-Smith, Founder & Principal Analyst, McGee-Smith Analytics Join contact center maven, Sheila McGee-Smith, as she leads a conversation with two contact center managers. You'll learn how they changed their operations to deliver a more human experience and made their contact center the front door of their business. Reimagine a more efficient contact center through the power of Five9 AI SPEAKER: Jonathan Rosenberg, Chief Technology Officer, Five9 Hear about the state of AI and machine learning in the contact center. See how these critical technologies improve operational efficiency while maintaining a human touch experience. We promise you won’t want to miss out on this event - register here for CX Summit 2020 today!
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