Five9 named a Leader in the First Aragon Research Globe for Intelligent Contact Centers
June 4, 2019
Aragon Research released their first ever Globe for Intelligent Contact Centers! I am proud to share that Five9 was named a “Leader” and received the highest ranking position on the ‘Strategy’ axis.
The “2019 Aragon Research Globe for Intelligent Contact Centers” graphically represents an analysis of a specific market and its component vendors. Aragon Research completed a rigorous analysis of each vendor, using three dimensions (strategy, performance and reach) that enable comparative evaluation of the participants in the intelligent contact center market.
The Aragon Research Globe looks beyond size and market share, which often dominate this type of analysis, and instead uses those as comparative factors in evaluating providers’ product-oriented capabilities. Positioning in the Globe will reflect the completeness of a provider’s future strategy, relative to their performance in fulfilling that strategy in the market.
Five9 was named a “Leader” due to the company’s strengths in cloud offerings, inbound and outbound focus, omnichannel features, integration with Salesforce and other leading CRM vendors, customer support, and a growing focus on artificial intelligence. Additionally, Five9 received the highest ranking position on the ‘Strategy’ axis due to the company’s market understanding, ability to provide capabilities that customers want, and recognition where the market is headed.
As this comparison includes both on-premise and cloud contact center solutions, I believe that Five9’s positioning reaffirms the company’s commitment to providing extraordinary customer experiences and highlights the power of cloud in the contact center market. In the world of contact centers, it is clear that cloud is the future.
To learn more about Five9’s placement in the Aragon Research Globe for Intelligent Contact Centers, click here.
