Five9 Named a Leader in the 2017 Gartner Magic Quadrant and The Power of Three

Five9

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

October 23, 2017

Three is a magic number. You may have heard this from the Schoolhouse Rock tune from Bob Dorough, the jazz composer or the version from DeLaSoul that samples the same.

Many memorable moments are associated with the number three, representing true achievement, from a turkey in bowling, to book trilogies, to three-peat championships (Scott Byron fans give me a tweet!).

It’s possible you associate the power of three with science class when you learned the Earth is the third rock from the sun (or that show: Third Rock from the Sun), or you listened to the story Goldilocks and the Three Bears in school. Or maybe you think of the three stooges (I don’t, no tweets for the three stooges) or the Marx brothers (sorry Gummo and Zeppo) or the three musketeers.

The number three is very powerful to the human brain. We enjoy options and two is too little, four is too much. Three has the power.

Any way you may have heard it, we are adding another achievement to remember and recognize the power of three. Five9 was named a Leader in the 2017 Gartner Magic Quadrant Contact Center as a Service (CCaaS), North America, for the third consecutive year in a row.

We are honored to not only be named a leader in the Magic Quadrant for the third year in a row, but the highest in the ability to execute for the third year in a row as well. Once again, our position and growth on the Magic Quadrant, we feel validates the Five9 solution, thought leadership we hold, and innovation we provide.

Three years a leader, 3 reasons why:

Reason 1: High touch premium support
Customer focused culture 24/7x365

Reason 2: Product innovation
Only leader recognized for analytics capabilities

Reason 3: Rich ecosystem
Breadth and depth of channel and ecosystem partners

Talk about the power of three!

Click here to learn more about the Gartner Magic Quadrant for Contact Center as a Service, North America.

###

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.