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[LIVE WEBINAR] How Teladoc Health Delivers Seamless Patient Interactions with Five9

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Nicole Friedrich Marketing Specialist

Nicole Friedrich is a Marketing Specialist on the Demand Generation & Campaigns team at Five9. Prior to joining Five9, Nicole worked for various private companies and government agencies. Nicole graduated from Chapman University with a Master's in International Business Administration in 2017.

As a first-generation immigrant, I was lucky to have a close relationship with my grandparents. After enduring the lengthy green card application process, they left their entire world behind in Brazil to reunite with my family in California.

Naturally, restarting their life in the United States with a language barrier was a major obstacle. My family and I would often represent my grandparents when speaking with a call center representative to help schedule crucial appointments, such as doctor visits.

After joining Five9, I found it very interesting to learn about our customer, Teladoc Health, and their approach to medicine. Teladoc Health allows patients to call anytime, 24/7 to secure a virtual visit by phone, video or app, with a board-certified licensed physician in more than 20 languages, including Portuguese.

I can’t help but think if my grandparents had the Teladoc Health solution at hand, would our emergency room visits been necessary? If so, my grandparents would have not only avoided unnecessary medical expenses, but would also of had peace of mind that a Portuguese-speaking medical expert was available to assist their needs at any time.

It’s inspiring to know that the Five9 solution is empowering Teladoc Health’s contact center agents with the technology they need to create seamless patient interactions that my grandparents would have highly benefited from.

On November 6th, join us in a live webinar to learn about Teladoc Health and why they chose to partner with Five9 to provide high quality care for every patient interaction anytime, anywhere and in over 20 languages.

Our discussion with Teladoc Health will cover how:

  • The Five9 IVR system supports foreign languages
  • Five9 deployed their new contact center within 45 days during peak season
  • Teladoc Health maintains their CSAT score >97%
  • Teladoc Health increased efficiencies – handling 30% more calls with 20% fewer staff

 
Space is limited. Register today.

 

Image
Placeholder image
Nicole Friedrich Marketing Specialist

Nicole Friedrich is a Marketing Specialist on the Demand Generation & Campaigns team at Five9. Prior to joining Five9, Nicole worked for various private companies and government agencies. Nicole graduated from Chapman University with a Master's in International Business Administration in 2017.

Call 1-800-553-8159 to learn more about Five9