LawnStarter and Five9

LawnStarter Credits Five9 for Improved Lead Quality and Customer Experience

“Our sales agents are much more productive and these new workflows prioritize higher converting leads. This translates to higher lead quality, happier leads, and more sales.” – Chris Llewellyn, Sales Team Lead, LawnStarter

LawnStarter is a startup making lawn care easy, affordable, and reliable. It brings you superior lawn services, all at the click of a button. Within seconds, you can book skilled landscapers who have years of experience dealing with grass, weeds, pests, and flowerbeds.

Prior to Five9, LawnStarter was running two phone systems which proved challenging and inefficient. Reports were time intensive and often inaccurate. Two phone systems made it difficult to receive inbound and outbound calls in a timely manner, leading to lost sales, frustrated employees, and a poor onboarding experience.

Looking to find a single solution for their organization that would greatly improve agent efficiency, sales volume, and offered suitable reporting, LawnStarter turned to Five9.

Since implementing Five9, they have accomplished their original objectives and continue to see benefits including:

  • 80% reduction in abandoned calls
  • 4-minute reduction in wait times
  • 1% net increase in sales conversion
  • 2x answer rate (40 to 80+%)
  • Improved agent efficiency

“Five9 is a streamlined, highly-customizable solution that is adaptable to your needs as a business. It excels in doing exactly what you need, when you need it to. You can model IVR flows, develop accurate reporting dashboards, and generate useful reports from filtered datasets. As if that wasn’t enough, Five9 has best-in-class support that is there when you need them.” – Chris Llewellyn, Sales Team Lead, LawnStarter

 

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