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Localizing our CX Summit for LATAM Markets

Sabine Winterkamp
Sabine Winterkamp Vice President of International Marketing

You can’t truly go global without going local. That’s why, at the end of 2020, we decided to complement our global Five9 CX Summit with a LATAM Summit. We hosted this event over two days to address multiple markets: Day 1 was presented in Spanish and Day 2 was presented in Portuguese.  

In 2021, we even went further and added an EMEA CX Summit event in May. The feedback for all events was very positive, as our sessions and discussions addressed regional market challenges and differences. We ensured a localized market view with analysts and experts from the different regions.  

Our global Five9 CX Summit occurred again in September 2021 as a virtual event. We had customers, partners, prospects, and friends of Five9 from all around the world participate at this event, including our Keynotes, Best Practices, Deep Dives and other sessions.   

We look forward to localizing this subject matter again for this year’s LATAM CX Summits. Join us on 9th November for our Portuguese edition, or on 10th November for our Spanish edition. Hear from Frost & Sullivan analysts Juan Gonzalez and Renato Pasquini, and our customers and partners about how they reimagined CX to deliver better customer experiences and improved business results in the LATAM markets. You’ll also gain insights from our Five9 executives and subject matter experts about the next level of CX with AI and automation.  

Sessions include:   

  • Challenges and Trends in the Brazilian Contact Center Industry 

  • Evolution of the partner ecosystem in LATAM 

  • 3 tips for reimagining customer experiences with WFO 

  • How a Digital Workforce Enables Its Agents to Deliver Exceptional Experiences 

  • The Success Story of a Global BPO 

Stay tuned for more information about our Portuguese and Spanish CX Summits!



Sabine Winterkamp
Sabine Winterkamp Vice President of International Marketing

Call 1-800-553-8159 to learn more about Five9