I have a brother who works in human resources at a major, global financial services firm. He’s recently become the business executive working with IT to upgrade a dated PeopleSoft, premises-based application. The release they are on right now was first released ten years ago. The options they are investigating are an incremental, dot-release upgrade to an Oracle-delivered version, a move to the cloud with Oracle or a new cloud-first solution. Did I have any thoughts?
My first reaction was to say I don't follow that part of the software market. As we continued to talk, however, it became apparent that the the issues my brother is grappling with are very similar to those faced by global businesses I speak with on a regular basis.
Join Five9's Darryl Addington and me for our webinar How to Re-Imagine Your Contact Center to Attract the Modern Global Consumer. In the webinar we will be discussing key questions like these - questions that are being discussed in board rooms around the world.
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