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Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Is Your Patient Access Center Ready for What's Next? A Guide for Healthcare Leaders at Epic XGM

Patient access feels broken. Let's fix it. We’ll show you how to cut wait times, reduce leakage, and move from reactive to proactive at Epic XGM.
Paresh Joshi
Paresh Joshi Senior Product Management Director

Paresh is a visionary product leader with 20+ years of experience building and scaling enterprise-grade technology products. He loves working closely with customers and cross-functional teams. He has built multiple products ground up driving million dollar revenue streams. At Five9 he owns a multi-product portfolio including industry vertical and platform product strategy driving Al-infused customer journeys.

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Five9 Recognized in G2 Spring 2026 Reports for Powering the Front Line

What does “good” actually look like in a modern contact center? 
Not in theory — but in the day-to-day reality of agents handling real conversations. 

That’s why G2, the largest software marketplace, and its quarterly Grid® Reports matter. 

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Kenzie Fitzpatrick Content Strategist
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The Ultimate Contact Center Agent Productivity Checklist: Are You on Track?

For CX leaders, ensuring agent productivity is paramount to a successful contact center. But "productivity" in and of itself doesn't mean much without key agent productivity metrics that ensure agents are efficient, effective, and, most importantly, provide stellar customer experiences. 

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Kenzie Fitzpatrick Content Strategist
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How to Optimize AI for Accuracy and Efficiency

AI is everywhere in the contact center right now. But in my conversations with customers, one question keeps coming up: what happens after you go live? 

Headshot of Sarika Prasad
Sarika Prasad Director, Product Marketing
Hands typing on a laptop with AI graphics in the background.

Your AI Pilot Worked. Now What?

A lot of contact centers spent the last couple of years running AI pilots. Testing an AI agent here, a summarization tool there, maybe a guidance card rollout for a handful of agents. And a lot of those isolated pilots worked well enough to get leadership buy-in and show some early ROI. 

But 2026 is a different conversation.  

Headshot of Sarika Prasad
Sarika Prasad Director, Product Marketing
Two women collaborating at a desk; one wears a headset and the other points to a laptop screen.

5 Strategic Frameworks to Boost Contact Center Agent Productivity

Customers expect fast, connected, and consistent experiences. But in many contact centers, agents still navigate disconnected systems, repetitive tasks and constant pressure to move faster. 

Here’s the reality: 

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Kenzie Fitzpatrick Content Strategist
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4 Ways to Improve Customer Service with AI Virtual Agents

If you've been wondering how to automate your customer support efforts with AI virtual agents, you're not alone. Made possible by the power of generative AI, these more advanced agents have the potential to revolutionize customer service automation — as long as they're deployed in the right manner for the right purpose. 

Read on for the perfect starting points to implement AI today and build for what's next. 

Janna Pugh
Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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