That's Genius Podcast

[PODCAST] Outstanding Customer Experience Is Way Simpler Than We Make It Out To Be

Have you turned the “customer experience” into complex calculus? When it should really be more like 2nd grade math? Maybe even simpler?

Customers actually just want 3 things:

1. Simplicity

They want it to be insanely easy to interact with your company.

2. Timely Response

When they contact you, they want a response, and they want it in a timely manner.

3. To Be Understood

Customers want you to know and understand their business, their issues, and their pain points.

Easy as 1, 2, 3.

So, how do you accomplish simplicity, timely response, and understanding?

Kendra Riley, our VP of Enterprise Account Management here at Five9 gave us 2 quick tips on the latest episode of That’s Genius!

If you are trying to knock out the trifecta of Simplicity, Timely Response, and To Be Known, all you need to do is:

1. Equip your team

Ensure they have the resources they need (assets, content, product knowledge, etc.) to deliver on customer expectations.

2. Recruit the right people

Want the world’s greatest CX team? Hire people who are energized by solving someone else's needs.

(We didn’t even have to count to 3 on that one!)


Click here
to listen to the whole interview with Kendra.

Subscribe to the Five9 Blog

Stay Up to Date

Call 1-800-553-8159 to learn more about Five9