Five9 Blog

The holiday shopping season continues to creep earlier each year, and 2025 is no exception. According to new Five9 consumer survey data, nearly 20% of consumers say they’ve already started shopping for the holidays, while another 31% plan to start in the coming weeks - well before Black Friday. Inflation and the search for deals are driving holiday shopping consumer behavior and inspiring shoppers to spread out their spending and lock in savings where they can. 

Agents are at the heart of every customer interaction — and often at the breaking point. They juggle rising expectations, disconnected tools, and back-to-back conversations, all while trying to deliver the kind of service that keeps customers loyal. 

Customers want seamless journeys that adapt to their needs—connected channels, faster support, and smarter outcomes at every touchpoint. Five9’s new CX bundles answer that call, offering innovation, flexibility, and adaptability without the complexity often associated with enterprise CX solutions.   

Customer experience is the heartbeat of business growth. When products and services start to feel the same, the experience you deliver is your most durable competitive edge. 

Legacy CX Was Slowing Patients Down—AI Is Speeding Them Up 

For patients navigating complex treatments, time matters. But in pharma and life sciences, the journey from diagnosis to therapy can take weeks—slowed by siloed systems, manual processes, and limited agent capacity. That’s why leading healthcare organizations like Inizio Engage are rethinking their contact center solutions for healthcare entirely.