Lies or truths?1.) “Work and fun don’t mix.”I recently shared the podcast “stage” with Erin Wilson. Sure, we were talking about important stuff, like cloud-based customer solutions, but Erin also talked about crime-fighting and pigeon-fighting. (Actual topics of our interview!) So this one’s a lie — work and fun definitely go together. 2.) “Call center agents should be miserable.”Wrong again.Here’s a couple small but impactful things Erin said you can do to ensure your agents have fun:
3.) “On-prem is more reliable than the cloud.”False.The cloud offers security and business flexibility (like rapid upgrades) that on-prem never could. (Plus, as our name implies, we’re *beating* the four nines.)So, lies are 3/3.If you want to hear more from Erin’s interview, check out the podcast here! And trust me, you want to hear the rest. There may or may not be an undercover sting operation mentioned.(Oh, and no pigeons were harmed during the making of this podcast.)
Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.
He is an experienced strategic marketing communications professional with a thirty year proven track record. This has enabled Michael to develop creative and effective global marketing and corporate communications campaigns that have included thought leadership, social media influencer campaigns and reputation management initiatives.
Call 1-800-553-8159 to learn more about Five9