Time flies when you’re in quarantine (or something like that). The last time we had Anand Chandrasekaran on the That’s Genius! Podcast, he had been with Five9 for just over 100 days. Now, he’s closing in on his first year. So what have been the biggest victories Anand has seen since joining the team at Five9? Acquisitions. In particular, Five9 acquired a company called Whendu, built specifically for cloud contact centers. The acquisition of Whendu came with 4 packaged applications:1. Operational DashboardsThink “these are the things required to run my operations.” They’re the things you need to run a contact center shop.2. Outbound Digital CampaignsProactively reaching out to your customers is crucial, and so Five9 built an application to allow for outbound digital campaigns. 3. Proactive NotificationsIf there’s ever planned maintenance, or if you want to send comfort reminders like shipping notifications, the proactive notifications application is a home run. 4. Automated Listening to Social MediaWant to see what customers are saying about you on Twitter or Instagram? This is a perfect application for that. This is just the tip of the iceberg. Check out the entire interview with Anand here, and stay tuned for part 2 coming soon.
Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.
He is an experienced strategic marketing communications professional with a thirty year proven track record. This has enabled Michael to develop creative and effective global marketing and corporate communications campaigns that have included thought leadership, social media influencer campaigns and reputation management initiatives.
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