Show of hands if you were booked to attend a conference this year that either canceled, or moved virtual? *Sees every hand go up.* It happened to everybody, and at Five9, we’re pivoting as best as we can. Last year, our CX Summit had 900 attendees in Las Vegas. This year, we’re projecting nearly 3,000 attendees virtually on September 16th. Ryan Kam was a guest on the podcast recently, and talked all about the four virtual tracks attendees can choose from at this year’s CX Summit. 1. “Is my customer experience a more human experience?” Making customer experience human is the mantra of Five9. Especially, now that the contact center is the only door to your business right now. 2. “What’s possible in the cloud with Five9?” Cloud promises not only the ability to streamline, but also access data and make sure you’re staying ahead of your customers. 3. “Super powering your agents.” We want to be able to take the data that we’re leveraging from the cloud, and empower agents to deliver that human experience. 4. “Under the hood: Five9 technology and innovations.” This will focus not just on technology, but how technology empowers people to deliver empathy back to your customers. Listen to Ryan’s whole interview here, and register for CX Summit for free at five9cxsummit.com. See you there!
Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.
He is an experienced strategic marketing communications professional with a thirty year proven track record. This has enabled Michael to develop creative and effective global marketing and corporate communications campaigns that have included thought leadership, social media influencer campaigns and reputation management initiatives.
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