Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

The New CX: AI and Agents in Conversation

In the rapid pace of today's world, customer experience (CX) has evolved into a complex, multi-faceted challenge. Contact center agents are tasked with resolving numerous issues quickly and effectively, all while maintaining high levels of customer satisfaction. As businesses strive to meet these increasing demands, the role of artificial intelligence (AI) and automation in enhancing customer service has become crucial.

Bailey Backal Product Marketing Manager

Unlocking Customer Experience Excellence: Harnessing AI and Automation in CCaaS

In today's hyper-competitive business landscape, where consumer expectations are at an all-time high, the ability to deliver exceptional customer experience (CX) isn't just a goal — it's a necessity for survival. Businesses that fail to adapt may face challenges in keeping up with evolving consumer needs, potentially impacting their market presence and growth trajectory.

Dara Moon Senior Product Marketing Manager, TELUS International

Charting the Course: Five9 Global Partner Program Successes and Future Goals

In 2024, Five9's success is driven by strategic partnerships, AI innovation, and commitment to partner growth, paving the way for continued excellence and joint success.

Jake Butterbaugh SVP, Global Partner Organization

Cloud with lightening bolts of numbers mimicking data points.

The 6 Logical Steps to Data Migration

Cloud

As an on-premises enterprise contact center manager/supervisor/CEO, does “data migration” make you think “not an option?” 

We understand. Moving vast amounts of data while maintaining data consistency and integrity is a highly technical process that requires meticulous planning, communication, execution, and support. 

Byron Copley Associate Content Strategist

Celebrating Pride Month and Cultivating Inclusive Workplaces

Five9

As June unfolds, rainbow flags wave high, and vibrant celebrations mark the start of Pride Month worldwide. It's a time to honor the LGBTQ+ community's rich history, acknowledge the ongoing struggle for equality, and celebrate the diverse identities that enrich our society. At Five9, Pride is a month of celebration, not only for its symbolic value but also for the chance to foster a workplace where everyone feels valued and respected.

Jess Shea ISV Partner Manager

New Five9 Data: AI and CX – It is not replacing humans

New Five9 Data: AI in CX – It is not replacing humans

For the past couple of years, we’ve heard speculation about how AI could gradually replace jobs. While AI clearly has a place in customer experience, it might not be to the level that news headlines would make it seem. To get a better sense of the state of AI in customer experience, we surveyed attendees at CCW to understand sentiments toward AI and how CX leaders are or plan to integrate it into their operations.

Niki Hall Chief Marketing Officer

Will Customer Service Leaders Become the Next “AI Strategists”?

Customer service leaders will soon be able to credibly call themselves AI Strategists.

Tim Richter Sr Dir, Product Marketing