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[PODCAST] Why Contact Centers are Choosing Cloud Technology for Scalability, Stability, and Unparalleled Customer Experience

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Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

July 9, 2019

Consider a retailer, like Nordstrom. They'll let you return an item, no questions asked. That level of customer experience is pretty unique. 

 

Commercial customers, however, often have no prior expectations of what the customer experience should be. They feel it and they know it from their own past experiences. 

 

So, when they decide it’s time to level up their customer support organization, it’s all about pushing the boundaries to create the best possible customer experience. 

 

And since cloud technology is a bit further ahead as far as what we can do with our technology, we're able to help them push those boundaries. 

 

Really creating an unparalleled customer experience. 

 

I recently had the chance to talk with Matt Tuckness, VP of Commercial Sales for Five9, on the That’s Genius! podcast. 

 

If you’d like to hear more on cloud technology, click here to listen to the full episode.

 

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Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

Call 1-800-553-8159 to learn more about Five9

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