[PODCAST] Why Contact Centers are Choosing Cloud Technology for Scalability, Stability, and Unparalleled Customer Experience
Consider a retailer, like Nordstrom. They'll let you return an item, no questions asked. That level of customer experience is pretty unique.
Commercial customers, however, often have no prior expectations of what the customer experience should be. They feel it and they know it from their own past experiences.
So, when they decide it’s time to level up their customer support organization, it’s all about pushing the boundaries to create the best possible customer experience.
And since cloud technology is a bit further ahead as far as what we can do with our technology, we're able to help them push those boundaries.
Really creating an unparalleled customer experience.
I recently had the chance to talk with Matt Tuckness, VP of Commercial Sales for Five9, on the That’s Genius! podcast.
If you’d like to hear more on cloud technology, click here to listen to the full episode.