Five9 blog

A Year in Review: The Top 7 Five9 blogs from 2018

As we prepare to ring in 2019 with champagne toasts, fireworks and good friends, I would like to take a moment to reflect on what a great year 2018 was for Five9. To help us remember some of our 2018 highlights, I’m sharing our top 7 blogs from this past year.

Enjoy these great reads and a little trip down 2018! 

  • We met Sophia, a hardworking professional who relies on her go-to brands to help get her through the work day.
  • Rowan spoke to a packed house at Dreamforce 2018 and shared how the use of artificial intelligence to assist human agents is poised to redefine good customer service.
  • We launched Five9 Genius - enabling pervasive intelligence throughout Five9 applications.


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