Top 3 Legendary Tweets at Oracle Modern CX
April 13, 2018
Oracle Modern CX has come to an end and we wanted to take a moment to quickly reflect on some great moments during this past week. The Five9 team was in the Windy City of Chicago for Oracle’s Modern Customer Experience where we spent time with customers, analysts, partners, presented in sessions and keynotes, sponsored a booth, and still found time to enjoy some deep-dish pizza and catch a baseball game.
A theme we saw everywhere at the show was “Be Legendary.” And Oracle did just that. Every keynote and speaker, the show floor, all of it was legendary.
Social media was buzzing with #ModernCX this week which ranged from cold weather pictures, keynote videos, key takeaways from sessions, all the way to the Weezer concert. Here are our top three legendary tweets of the show for Five9:
3. Smarter CX interviewed our VP Business Development, Walt Rossi, to learn more about the future of artificial intelligence and what that means for the contact center.
Today at #ModernCX: #CXHero Walt Rossi from @Five9 shares how #AI will impact the future of the contact. pic.twitter.com/8aDk0di46Q
— Oracle CX (@OracleCX) April 11, 2018
2. Social media influencer, Brian Fanzo joined the Oracle Service Cloud keynote and recorded a video of Five9 demoing AI technology.
Wow simple yet innovative #ArtificialIntelligence use case..
— Brian Fanzo �� Keynote Speaker (@iSocialFanz) April 11, 2018
Text to @TotalWine
Customer profile accessed
AI powered phone call initiated
Phone call transcribed for customer service and updating customer profile!
Customer service consistency at scale with @Five9 #moderncx pic.twitter.com/mf53HNLxYy
1. Five9’s President, Dan Burkland and Five9 customer Total Wine & More presented on the main stage, which was live streamed for all of those who could not attend!
#ModernCX @Oracleservcloud @Five9 @TotalWine @jwartgow Service for the Next Generation: Oracle Service Cloud for CX… https://t.co/sTWc4HSqK5
— Five9 (@Five9) April 11, 2018
What a fantastic week, until next time ModernCX!
