Five9 Customer Contact Events

Top Customer Contact Events You Have to Attend in 2019

We’re excited to be packing our bags once again and heading out to some incredible customer service & customer contact events this year. Filled with great relationships, insightful knowledge on the industry and more, we can’t wait to attend! Check out the top ones we’re attending and why you need to attend, too.

Customer Contact East: A Frost & Sullivan Executive MindXchange

April 7-10

Marco Island, FL

An absolute roller coaster of a ride, the Frost & Sullivan Executive MindXchange is like no event you’ll ever attend, and that’s why participants keep attending year after year.  The standard PowerPoint presentation format has mostly been ditched in favor of driving content and best practices through collaborative, hands-on peer-to-peer workshops. You’ll end up with more actionable takeaways in the first half day, than at the last five events you’ve attended combined.  The DNA of the Executive MindXchange is to inspire and be inspired, which they totally knock out of the park.  The other exceptional benefit of this program is all the amazing out-of-the-box social events. You'll leave with ten new best friends, another reason why their event NPS scores beat the best of the best.

Customer Contact West: A Frost & Sullivan Executive MindXchange

October 27-30

Huntington Beach, CA

Same incredible event model as Customer Contact East, but a whole new group of speakers and participants! Pick the event that works for you. Both events draw a national community of exceptional customer contact executives!


ICMI Contact Center Expo

May 13-16

Ft. Lauderdale, Florida

Navigate the Tides of Transformation at the ICMI Contact Center Expo. With six key tracks, tours of local contact centers and an extensive number of vendors present in the Expo Hall, this event is great for all stages of customer contact professionals – beginning to expert. Within the tracks of knowledge, you’ll find a variety of workshops, case studies from brands that you recognize, as well as a full day of training from an ICMI certified instructor!

Customer Contact Week

June 24-28

Las Vegas, NV  

The world’s largest customer contact event, Customer Contact Week is the place where customer care, CX, and CS leaders come together to network and learn from around the world. Understand new technology, create new relationships, and hear from some incredible speakers while at the event. There’s something for everyone – from beginning customer contact professionals to seasoned experts at Customer Contact Week.

There you have it: our top events for the year. Will we see you at one?

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