Unleash the Power of Five9 and ServiceNow Vancouver Release

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

October 17, 2023

As the business landscape continues to evolve, we remain committed to staying ahead of the curve and helping organizations of all sizes thrive in the digital age. Five9 certification with ServiceNow’s Vancouver release further strengthens our commitment to provide innovative and effective CX solutions. We are excited about the opportunities this certification brings for our customers, enabling them to leverage the combined power of Five9 and ServiceNow to deliver exceptional customer experiences.

How does the Vancouver release benefit my organization?

Continuing to provide our joint customers with the seamless integration they have come to expect. The certification with ServiceNow ensures Five9 and the Now Platform continues to boost productivity and enables your teams to focus on what matters the most – the customer. The Five9 Adapter has been tried and tested within the Now Platform to ensure organizations can continue to unify their customer service operations, leading to improved efficiency and better customer experiences.

Simply upgrade your ServiceNow instance to the latest Vancouver release and download the most recent version of Five9 Adapter without having to contact or involve the Five9 team.

“ServiceNow’s advantage is empowering enterprises to innovate for growth, on a single strategic platform that delivers fast results and great experiences,” said CJ Desai, president and chief operating officer at ServiceNow. “As we integrate generative AI across our workflows, we’re simultaneously expanding our platform capabilities with the Vancouver release to give our customers exactly what they need in this moment—new solutions that help protect their business, lower operating costs, and scale automation for end‑to‑end digital transformation.”

"ServiceNow's Vancouver release represents a leap forward in service management, and our certified adapter is your key to unlocking its full potential,” said Travis DeBell, Partner Sales Manager at Five9.

Whether you're a small business or a large enterprise, Five9 and ServiceNow ensures your organization scalability and flexibility to meet your evolving customer service needs.

As we continue to align and strengthen our partnership, Five9 will be attending ServiceNow World Forum in Toronto Canada on October 19th. Come say hello and see how we can transform the way you engage with your customers and bring joy back to CX.