[WEBINAR] Turn Your Call Center into an Intelligent Contact Center
April 25, 2019
It is becoming more apparent that today’s customers are more demanding than ever. In fact, 75 percent of our Customer Service Index respondents said that they are “very or somewhat unlikely” to do business with a company if they had a poor customer service experience.
Customers want to communicate with you anytime, anywhere, and over the channel of their preferred choice. They expect you to know them – their services, their needs, and their preferences. Meeting these heightened expectations requires an Intelligent Contact Center that allows you to deliver personalized experiences that build your brand and transform customer experience into customer love.
Join Bob Fernekees alongside Five9 Senior Product Marketing Manager, Peter Milligan, and Senior Director of Optimization Services, Todd Gould, on Wednesday, May 1st at 11:00 a.m. PT for our webinar “Turn Your Call Center into an Intelligent Contact Center.”
In the webinar, you will learn:
- The difference between a call center and an intelligent contact center
- The benefits of an intelligent contact center and how you can use it to deliver extraordinary customer experiences
- Three easy steps you can take to transform your call center into an intelligent contact center
Space is limited! Register today.
