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[WEBINAR] When Customer Service is a Family Experience

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Cindy Seto Customer Advocacy Manager

Cindy Seto specializes in customer advocacy, customer marketing and customer references. She has been a loyal GSW season ticket holder for over 10+ years and loves to use Wikipedia to catch up on TV series and movies by reading their summaries, her two toddlers keep her too busy so she streams her shows on her phone. She loves to cook and bake and enjoys taking cooking classes at Sur la Table. Cindy graduated from UC Davis with a bachelor’s degree - Go Aggies!

Gonzaba Medical Group (GMG), one of the largest premier medical practices in South Texas, believes that everyone deserves a medical care experience where they are treated like family or “como familia".

In pursuing this goal, GMG discovered that their current contact center infrastructure was not set up to support the customer care service that made patients feel like family.

In order to stay true to the “como familia” culture, GMG partnered with Five9 to move their call center to the cloud to streamline customer care operations and to allow their agents to provide seamless experiences to patients one call at a time.

Join Darryl Flores, Director of Customer Experience at GMG, and Peter Milligan, Product Marketing Manager at Five9, to learn why GMG chose Five9 to migrate their contact center to the cloud.

In this webinar, you will learn how the GMG Group:

  • Gains insight into agent activities with real time alerts and historical graphs

  • Leverages SMS texting to reduce the rate of “no show” patients

  • Efficiently modifies agent schedules and schedule training for improvement of agent skills

  • Uses the pre-built integration with Salesforce to give agents an environment that supports their “como familia” culture


Space is limited. Reserve your spot today.

Image
Placeholder image
Cindy Seto Customer Advocacy Manager

Cindy Seto specializes in customer advocacy, customer marketing and customer references. She has been a loyal GSW season ticket holder for over 10+ years and loves to use Wikipedia to catch up on TV series and movies by reading their summaries, her two toddlers keep her too busy so she streams her shows on her phone. She loves to cook and bake and enjoys taking cooking classes at Sur la Table. Cindy graduated from UC Davis with a bachelor’s degree - Go Aggies!

Call 1-800-553-8159 to learn more about Five9