Five9 Blogs

Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.

Never Leave a Partner Stranded [Podcast]

Five9

I recently joined Jen Spencer, VP of Sales and Marketing at Allbound, to discuss creating the optimal team to compete and win with the partner, prioritizing your partner needs, and more on this episode of The Allbound Podcast.

Wendell Black VP of Global Channels and International Business

Wendell Black is the vice president of global channels and international business at Five9 where he is expanding the Five9 global partner network to support business growth. Black brings 25+ years of industry experience, with a history of growing companies.

3 Businesses That Said Goodbye to Their Legacy Solutions

Cloud

It’s the first day of spring and that means it’s time to do spring cleaning. One of the things you probably want to look at first is your contact center. Of the 15.8 million contact center agents around the world, 90% of these agents are operating on legacy, premise-based solutions.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Our Customers Feel The Luck When We Partner With Great Companies Like Oracle

Five9
Cloud

Would you have peanut butter without jelly? What about Tom without Jerry, or chips without salsa? Some things just go together.

Teresa Dodson

Plan Your Enterprise Connect 2017 Schedule with Five9

Events

Events can be overwhelming if you're not prepared with a plan, including insights you hope to gain and sessions to see. We can help you prioritize your schedule with these Five9 activities, to better maximize your time at Enterprise Connect.

Five9

The Importance of Good Customer Service to Grow Your Business

In my opinion, good customer service involves the company’s entire frontline and is about more than just solving problems and offering solutions in an expedient manner. It is also a matter of pleasantness and politeness. Good customer service will impact the business in four ways.

Sara Moccand-Sayegh

Omnichannel Retail and the Omnipresent Customer

Modern customer journeys are erratic. Customers research and look at products in-store and online. They ask questions in chat windows, through emails, via the phone and in person. They toggle between phones, laptops, iPads and physical stores so rapidly it could make your head spin.

Kevin Gavin

Congratulations, Wendell Black! A 2017 CRN Channel Chief

Five9

Every year, CRN identifies channel executives who consistently defend, promote and execute effective channel partner programs and strategies. Those that made the list were chosen by CRN editors based on their track record of channel accomplishments, standing in the industry, dedication to the partner community and plans for driving future business innovation and channel growth.

Dan Burkland President

Dan Burkland is responsible global sales, including all direct, channels and business development across all markets, as well as all implementation, professional services, and customer support organizations.

Since joining Five9 in 2009, he has grown annual revenues from under $20M to over $1200M. Dan is also responsible for all implementation, professional services, and customer support organizations.