Five9 Blogs

Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.

Your Customer Service Agent is on Vacation, But That's Okay

Employee Engagement

Here are three common tasks customer service agents can complete when interacting with customers away from the physical contact center.

Kendra Riley Vice President of Enterprise Account Management

Kendra Riley is the Vice President of Enterprise Account Management at Five9

A Day in the Life of a Traveling Salesman

I have flown on an airplane at least 20 times per month. This year alone I’ve rented a car 65 times, and stayed in over 80 hotels.

Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

Cross-Country Banking and Financial Frustration

One thing I wasn’t willing to give up was my bank, a local credit union that had provided me years of great customer service and benefits.

Ben Noble

“The Problem Is NOT Customer Service,” Flight Attendants Weigh in on Who Owns Customer Experience

Customer/Digital Engagement

The airline flight attendants were having a passionate conversation about their annual refresher course on customer service.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Time Consuming Customer Service is Annoying – Become The Hero

Customer/Digital Engagement

It should be every company’s mandate to serve these customers quickly, efficiently and in high quality.

Sabine Winterkamp Vice President of International Marketing

Reimagining Your Contact Center to Attract the Modern Global Consumer

When I had trouble with my internet connection last week it made me wonder how those big companies were doing with their global customer service operations.

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

The Real Responsibilities of a Five9 Product Manager

Five9

As a product manager at Five9, my family, kids, and friends often ask me what exactly I do for my job.

Danny Wang Director of Product Management

There is good in this world. I am out there to find it every moment of every day being a husband, dad, runner, christian, and Director of Product Management at Five9.