Unified Communications

Better Communications. Better Customer Interactions.

Contact center managers are constantly faced with the challenge of routing calls from multiple channels. Customers expect agents to engage with them across all communication channels, whether that’s over the phone, via social networks/live chat, by email, or on their mobile device. Having a unified communication system to cater to customers, in their preferred channel would empower contact centers to deliver high customer engagement, and satisfaction levels.

Five9 enables contact center agents to meet customers in their preferred channel. Five9, powered by the Natural Language Processing (NLP) engine, offers contact center agents robust assistance tools to resolve customer issues quickly. Empowering contact agents to toggle between mobile care, social, chat, email, and voice call, Five9 helps merge customer records together to obtain actionable intelligence.

The Five9 unified communication software:

  • Enables agents to utilize the multichannel agent desktop to view, filter, and sort queues
  • Offers access to a suite of various agent assistance tools
  • Customizes reports using customizable widgets

With Five9, businesses need not worry about having their agents drown in a sea of social posts or email inquiries. The Five9 unified communication interface helps them to act quickly on what’s truly actionable. With automated filtering, sorting, classification, and routing of incoming emails and social posts, every single call is delivered to the right agent. Supervisors can also monitor and measure performance across all of these channels based on their standard performance metrics.

Bring the benefits of Five9’s unified communications to your call center. Call at 1-800-553-8159, or click on "Get Info," to learn more and to get a free quote.

Unified Communications

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Outbound Call Center: Triple Your Contacts Per Hour

Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers.  Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.  

Inbound Call Center: Deliver Great Customer Service

Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with...

Omnichannel Contact Center: Engage Your Customers

Use omnichannel management applications such as real-time and historical reporting, recording, workforce management (WFM), quality monitoring, CRM integrations. Add Intelligent Routing and ensure that every interaction is delivered to the right resource at the right time, every time. With our channel hopping and escalation features, you are empowered to create true consumer-centric omnichannel experiences.

Cloud Contact Center Software You Can Rely On

Five9 utilizes the latest server technology in its data centers from the most trusted names in cloud infrastructure and technology, including Cisco and HP. Our cloud software architecture delivers flexible application and storage capacity. Using a distributed and redundant server farm, Five9 can scale rapidly on demand and nimbly shift resources in response to a natural disaster. Five9 data centers currently process over 3 billion customer interactions a year.

CRM Integration: Built-In Integrations for Leading CRMs

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and other tools to build solutions that power agent experiences and business results in turnkey and custom environments.

Call 1-800-553-8159 for More Information