Booker Success Story
Booker had two separate contact centers, which caused challenges for the company’s service agents and negatively impacted the
New York City-based Booker, founded in 2007, offers cloud-based management systems for service-based health, wellness, and beauty businesses, such as spas and salons. Its products provide businesses with a single platform for online booking, scheduling, payment processing, marketing, and operations management. With 270 employees, Booker processes more than one million appointments monthly in 70 countries. The company required a seamless system to communicate with and serve current and prospective customers alike, through a blend of service and sales interactions.