Booker Success Story
Booker had two separate contact centers, which caused challenges for the company’s service agents and negatively impacted the end-user’s experience. Now, after implementing the Five9 and Oracle Service Cloud solution, Booker agents now deliver stronger, more consistent customer experiences, are more efficient, and have better visibility into individual customer journeys.
New York City-based Booker, founded in 2007, offers cloud-based management systems for service-based health, wellness, and beauty businesses, such as spas and salons. Its products provide businesses with a single platform for online booking, scheduling, payment processing, marketing, and operations management. With 270 employees, Booker processes more than one million appointments monthly in 70 countries. The company required a seamless system to communicate with and serve current and prospective customers alike, through a blend of service and sales interactions.