Meet the Winners of Five9’s 2021 CX Reimagine Awards
Meet the Winners of Five9’s 2021 CX Reimagine Awards Five9 recognized six powerful organizations for their use of Five9 solutions to provide exceptional customer experience and transform their own businesses. Presented by CMO Genefa Murphy, the winners of Five9’s first-ever CX Reimagine Awards include:
- Lake County Health Department and Community Health Center, which successfully moved to the cloud and launched a new COVID hotline in 48 hours
- McKesson, the pharmaceutical distributor that launched IVAs to handle refill requests and patient eligibility checks
- TruConnect for its launch of Agent Assist to provide real-time guidance for its team of remote agents
- Bakkt, which launched a straightforward scheduling program and agent coaching with Five9 WFO
- Televerde and its nonprofit entity that trains incarcerated women to use Five9 technology and staff its contact centers
- Covid Clinic, the winner of the overall award, which scaled exponentially during the pandemic to successfully serve millions of people during their time of need
The awards include five categories, plus a Best Overall designation chosen by Five9 CEO Rowan Trollope. Robin Gareiss, CEO and principal analyst at Metrigy, and technology influencer Evan Kirstel served as independent industry judges on our panel.
